FAQ
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Billing & Pricing
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Payments Accepted
Wix Payments is Wix's built-in payment processor. It allows you to accept payments directly on your website without needing to set up a third-party payment gateway. With Wix Payments, you can accept major credit cards, such as Visa, Mastercard, American Express, Discover, as well as some local payment methods, depending on your location.
Cancellation Policy
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Cancellation Window: Cancellations must be made at least 72 hours prior to the scheduled cleaning appointment to avoid any cancellation fees.
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Cancellation Fees: If a cancellation is made within 72 hours of the scheduled appointment, no refund will be provided.
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Rescheduling: Customers have the option to reschedule their cleaning appointment without incurring any additional fees if the request is made at least 48 hours before the scheduled appointment time.
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Communication: To cancel or reschedule your appointment, please contact us at least 72 hours in advance. You can reach us by [insert contact information here].
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Exceptions: We understand that emergencies and unforeseen circumstances may arise. In such cases, please contact us as soon as possible, and we will do our best to accommodate your needs.
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Policy Changes: We reserve the right to update or modify our cancellation policy. Any changes will be communicated to customers in advance.
Satisfaction Guarantee
At Platinum 5 Cleaning, your satisfaction is our top priority. We stand behind the quality of our services with confidence. If for any reason you're not completely satisfied with the results of your cleaning, simply let us know within 12 hours of the service completion. We will promptly address your concerns and, if necessary, arrange for a free return visit to ensure your expectations are met. Your happiness is paramount to us, and we're committed to delivering the impeccable service you deserve.