FAQ
The Ins And Outs of How We Do Business
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Why do FAQs matter?FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
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Are your cleaning products safe for pets and children?Yes, we prioritize the use of eco-friendly and non-toxic cleaning products that are safe for pets and children. Your family's health and safety are always our top priority.
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What is an FAQ section?An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
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Where can I add my FAQs?FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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What measures do you take to ensure security and confidentiality during cleaning?Our team members undergo background checks and are trained to handle your property with the utmost care and respect. We also adhere to strict confidentiality protocols to protect your privacy.
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What if I'm not satisfied with the cleaning service?Customer satisfaction is our priority. If for any reason you're not completely satisfied with our service, please contact us within 12 Hours and we'll make it right. Your happiness is guaranteed.
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How do you ensure the quality of your cleaning services?We prioritize quality by using top-quality products and advanced techniques. Our team undergoes rigorous training to ensure they deliver exceptional results with every clean.
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What services do you offer?We offer a wide range of cleaning services including home cleaning, deep cleaning, commercial cleaning, specialty cleaning, end of tenancy cleaning, and carpet cleaning.
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Do you provide cleaning supplies or equipment?Yes, we bring our own cleaning supplies and equipment to ensure the job is done efficiently and effectively. However, if you have specific preferences, we're happy to accommodate them.
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Do you offer customizable cleaning plans?Absolutely, we understand that every space is unique. We offer customizable cleaning plans tailored to your specific needs and preferences.
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How long will the cleaning process take?The duration of the cleaning process depends on various factors including the size of the space, the level of cleaning required, and any specific requests. We'll provide you with an estimated timeframe before we begin. Typically 6-12 hours.
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What areas do you serve?We proudly serve Majority of North-West, Manchester and surrounding areas in the North west, extending to Liverpool, Stoke-On-Trent and further. Contact us to see if we cover your specific area.
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Do you offer any discounts or promotions?Yes, we frequently offer special promotions and discounts. Be sure to check our website or contact us directly to learn about our current offers.
Billing & Pricing
Find The Best Package For Your Budget
Payments Accepted
Wix Payments is Wix's built-in payment processor. It allows you to accept payments directly on your website without needing to set up a third-party payment gateway. With Wix Payments, you can accept major credit cards, such as Visa, Mastercard, American Express, Discover, as well as some local payment methods, depending on your location.
Cancellation Policy
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Cancellation Window: Cancellations must be made at least 72 hours prior to the scheduled cleaning appointment to avoid any cancellation fees.
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Cancellation Fees: If a cancellation is made within 72 hours of the scheduled appointment, no refund will be provided.
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Rescheduling: Customers have the option to reschedule their cleaning appointment without incurring any additional fees if the request is made at least 48 hours before the scheduled appointment time.
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Communication: To cancel or reschedule your appointment, please contact us at least 72 hours in advance. You can reach us by [insert contact information here].
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Exceptions: We understand that emergencies and unforeseen circumstances may arise. In such cases, please contact us as soon as possible, and we will do our best to accommodate your needs.
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Policy Changes: We reserve the right to update or modify our cancellation policy. Any changes will be communicated to customers in advance.
Satisfaction Guarantee
At Platinum 5 Cleaning, your satisfaction is our top priority. We stand behind the quality of our services with confidence. If for any reason you're not completely satisfied with the results of your cleaning, simply let us know within 12 hours of the service completion. We will promptly address your concerns and, if necessary, arrange for a free return visit to ensure your expectations are met. Your happiness is paramount to us, and we're committed to delivering the impeccable service you deserve.